Frequently Asked Questions
Everything you need to know about your Scarlett Chase experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit, or contacting our style consultants for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are always complimentary to ensure you find your perfect match.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Where are Scarlett Chase products manufactured?
Our collections are designed in-house and ethically manufactured in boutique factories known for their artisanal craftsmanship and high-quality material standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend following the specific care instructions located on the inner label. Most of our high-end fabrics benefit from professional dry cleaning or gentle hand washing.